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General
What is the difference between machinery owner and non-machinery owner registration? 
A machinery owner is required to update the company profile for registration while non-machinery owner is not required to update the company profile.
Are MYKKP and MyInspector the same?
No. MyInspector is solely for inspection related matters while MYKPP is related to DOSH regulatory and enforcement.
How can I reach MyInspector?
You may email or contact our customer support via Contact Us.
Why didn't I receive any MyInspector activity notification emails?
Users should check the Spam or Junk Mail folder in their personal email. All current MyInspector activity records remain accessible in the user's MyInspector account.
What is the most suitable browser to access the MyInspector portal?
For the best experience, access the MyInspector portal using Chrome, Edge, or Firefox.
I'm having trouble locating the Close button on the display. How can I find it?
Please adjust the screen size using your browser’s zoom (use + or –).
Account Setup & Management
Can I use one (1) email address and create multiple users account?
No. One (1) email address is dedicated for one (1) user only.
Can I register one (1) mobile number for multiple user account?
Yes, you can. We understand this could be your company number.
Can I register one (1) Identity Card or Passport number for multiple user account?
No. One (1) Identity Card or Passport number is dedicated for one (1) user only.
How do I reset my password?
On the MyInspector login page, click “Forgot Password” and enter your registered email address. You will then receive instructions to reset your password. If you wish to change your password, simply log in and go to “Change Password” in your account settings.
As a Machinery Owner, can I add a user on my behalf?
No. The user must create and activate his/her own account before requesting to join the organization.
Can I transfer a user account to a different name?
No, user accounts are non-transferable. Please create a new account under the correct name.
What should I do if I didn't receive the account activation email?
1. The activation email will be sent automatically to the registered email inbox in the MyInspector system once account registration is successfully completed.
2. Users are advised to check their Spam or Junk Mail folder if they have not received the email within 5 minutes.
3. If the activation email is still not received, please contact us via Contact Us.
***Please ensure that the registered personal email is valid and still active.
What should I do if my Identity Card or Passport Number has been registered by another user?
Please contact us via email at support@myinspector.com along with the proof of identification, such as a copy of your Identity Card or Passport, for further verification by our team.
After registering, I am unable to log in because the system says my login ID and password are incorrect. How can I resolve this?
1. Please check whether your MyInspector account has been activated through the account verification process.
2. If you are still unable to log in after completing the verification, please contact us via Contact Us.
How can I change my email address?
Email addresses cannot be changed. Please create a new account using your preferred email address.
Inspection
How can I apply for inspection?
Please login to www.myinspector.com and follow the application steps. Alternatively, you can follow the instructions in the videos below:
- Apply Initial Inspection video
- Apply Regular Inspection video
How long is the wait time for a regular inspection appointment?
Within 7 working days after payment has been verified.
How long is the wait time for an initial inspection appointment?
Within 14 calendar days after successful inspection application.
How to cancel my appointment?
Cancellation depends on your scheduled appointment. Please contact us via Contact Us for assistance.
Can I reschedule my appointment date and time?
Refer to Terms of Use - section 6.5 of Terms and Conditions.
What is the minimum duration before I can apply for the next inspection of the same machinery?
The Certificate of Fitness (CF) is valid for 15 months from the inspection date. You can submit an application for the next inspection starting 12 months after your last inspection.
When will I get my Certificate of Fitness (CF) after inspection?
If the inspection is successful, you will receive the Certificate of Fitness (CF) within one (1) hour.
Payment
What are the payment methods that you offer?
Online Banking, Credit card, Debit card & Interbank GIRO (IBG).
Do you offer any cash payment options?
No. All the transactions should be made via online.
Can I get a refund when cancelling my inspection appointment?
Refer to Payment Terms - section 2.4 of Terms and Conditions.
After making an online payment, why does the status remain as 'Pending Payment'?
This may happen if the page is closed before the transaction is completed or processed by the payment gateway. If you encounter this issue, please email your application number and proof of payment to support@myinspector.com for verification.
Machinery Management
Why am I unable to add or view machinery details after registering as a Machinery Owner?
You need to wait for your ownership to be verified within 3 working days.
Why am I unable to add or view machinery details after registering as a User?
Before adding or viewing any machinery details, you must request to join the organization from the registered Machinery Owner.
Why am I unable to add any machinery after submitting a join request?
Please ensure your join request application status is 'Approved' under 'My Account'.
My Certificate of Fitness (CF) has expired, can I proceed with transfer of ownership?
Yes.
What should I do if my Certificate of Fitness (CF) details are incorrect?
Please contact our customer support via Contact Us.
